Frequently Asked Questions

A Virtual Private Network (VPN) creates a secure, encrypted connection between your device and the internet. Using a VPN like Mosaic VPN helps protect your privacy by hiding your IP address, encrypting your data, and preventing third parties from monitoring your online activities. It's essential for securing your connection on public Wi-Fi, preventing ISP tracking, accessing geo-restricted content, and maintaining your digital privacy.

Mosaic VPN protects your privacy through multiple layers of security: we use AES-256 encryption (military-grade), implement a strict no-logs policy (we don't track or store your browsing activity), offer an automatic kill switch (cuts internet if VPN disconnects), provide DNS leak protection, and operate a global network of secure servers. All these features work together to keep your online activities private and secure.

Yes, using a VPN is legal in most countries. However, some countries like China, Russia, and UAE have restrictions on VPN usage. It's important to note that while using a VPN is generally legal, it doesn't give you permission to engage in illegal activities. Always comply with local laws and regulations when using Mosaic VPN.

A VPN may cause some reduction in speed due to the encryption process and the distance to the VPN server. However, Mosaic VPN is optimized for performance with high-speed servers and the latest VPN protocols like WireGuard®. Many users experience minimal speed reduction, and in some cases, a VPN might even improve speeds if your ISP is throttling certain types of traffic.

Mosaic VPN supports all major platforms including iOS, Android, Windows, MacOS, and Chrome browser extension. This cross-platform compatibility allows you to protect all your devices with a single subscription. Our apps are specifically designed for each platform to provide the best user experience while maintaining consistent security features.

Mosaic VPN allows up to 10 simultaneous connections with a single subscription. This means you can protect all your devices—smartphones, tablets, computers, and more—at the same time without having to disconnect one to use another. This feature is perfect for individuals with multiple devices or families wanting to share a single subscription.

Yes, Mosaic VPN is optimized for streaming. Our service works with popular platforms like Netflix, Hulu, Disney+, BBC iPlayer, Amazon Prime Video, and many others. We offer specialized streaming servers that are regularly updated to ensure reliable access to geo-restricted content. Our high-speed connections ensure you can stream in HD and 4K without buffering.

Mosaic VPN supports multiple secure protocols including OpenVPN, WireGuard®, and IKEv2. WireGuard® offers the best combination of speed and security for most users, while OpenVPN provides robust security with good performance. IKEv2 is particularly useful for mobile devices as it handles network changes efficiently. Our app automatically selects the optimal protocol based on your network conditions, but advanced users can manually select their preferred protocol.

Mosaic VPN offers several subscription options to fit different needs: Monthly Plan ($12.99/month), Annual Plan ($5.99/month, billed annually at $71.88), and 2-Year Plan ($3.99/month, billed every 2 years at $95.76). All plans include the same premium features and 10 simultaneous connections. Longer subscriptions offer significant discounts, with our 2-Year Plan providing the best value at 70% savings compared to the monthly option.

Mosaic VPN accepts various payment methods including major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and cryptocurrencies (Bitcoin, Ethereum). Our cryptocurrency option provides an additional layer of privacy for users who prefer anonymous payment methods. All transactions are processed securely through encrypted connections.

Yes, Mosaic VPN offers a 30-day money-back guarantee on all subscription plans. This risk-free period allows you to fully test our service across all your devices. If you're not satisfied for any reason, simply contact our customer support team within 30 days of purchase for a full refund. We process refund requests promptly with no questions asked.

You can cancel your Mosaic VPN subscription at any time through your account dashboard. Simply log in to your account on our website, go to 'Subscription Settings', and click on 'Cancel Subscription'. Your service will continue until the end of your current billing period. We don't offer partial refunds for unused portions of your subscription, except within the 30-day money-back guarantee period.