Privacy Policy

Last updated: 3/4/2025

Introduction

At Mosaic VPN, we are committed to protecting your privacy and providing you with a secure VPN service. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

By using Mosaic VPN, you agree to the practices described in this Privacy Policy. If you do not agree with our policies, please do not use our services.

Information We Collect

Account Information

When you create an account, we collect your email address and payment information. We do not store your payment details on our servers; they are processed by secure third-party payment processors.

VPN Usage Data

Strict No-Logs Policy: We do not collect or log your browsing activity, connection logs, IP addresses, or any data that could compromise your privacy or security while using our VPN service.

Diagnostic Information

We may collect anonymous diagnostic information to improve our service, such as app crashes and performance data. This information cannot be linked to individual users.

Website Information

When you visit our website, we may collect standard information such as IP address, browser type, pages visited, and referral sources. We use this data strictly for analyzing website performance and improving user experience.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our VPN service
  • Process your transactions and manage your account
  • Communicate with you about service updates, offers, and promotions
  • Respond to your customer support requests
  • Detect and prevent fraudulent or unauthorized use of our service
  • Comply with legal obligations when required

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

  • AES-256 encryption for all VPN connections
  • Secure protocols including OpenVPN, WireGuard®, and IKEv2
  • Regular security audits and updates
  • Strict access controls for our systems

Cookies Policy

Our website uses cookies to enhance your browsing experience. These cookies help us analyze website traffic and customize content to your preferences. You can control cookies through your browser settings.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted) to provide a more personalized and efficient service.

Third-Party Services

We may use third-party services for specific functions such as payment processing, analytics, and customer support. These service providers have access only to the information necessary to perform their functions and are obligated to protect your information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to restrict or object to processing of your information
  • The right to data portability

To exercise these rights, please contact us at privacy@mosaicvpn.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.